Progressing towards a well structured venue requires the task of carefully placing responsibility, rules and set standards to your staff’s attention. As most of us have worked within the industry, we understand that standards and goals allow us to push forward and work a little harder. When an understanding is set in place within the venue, each member of your team will be able to work off one another and ultimately know when they are crossing the line. Without barriers, no one knows how to cope or deal with restaurant related situations, or even so, aid in running a well preserved venue. So, we’ve jotted down a few points to let you know how to apply this kind of concept to your business;
Roles and Responsibilities:
One of the first steps in associating staff members with responsibility is by delegating certain jobs- this will be done on the floor and in the bar, leaving your Head Chef to monitor the kitchens structure. Handing over specific roles will allow staff to understand that their job within the venue is important and is therefore relied upon, without them carrying out their tasks, the flow of the restaurant cannot operate as well. This type of system is a requirement and must be spread out across the venue, so that no areas are missed- including table numbers, cash register, cleaning set times, floor supervisors, bar managers and docket monitors. The floor supervisor is there to make sure that front of house is running perfectly, they will know who is where and what needs to be done at all times, along with the bar manager monitoring each beverage that goes through their bar.
By adding responsibility to each role, it then allows staff to almost fall back on someone and ask questions if that area of work has had a problem. By spreading this kind of information out and letting your team know that they must be informed, a higher level of performance has been added to your business in an instant. Knowing that there is someone knowledgeable who has solutions, will in doubt help throughout service time.
To truly see results within your team, they first need to observe someone who fits the mold and and happily responds to their duties of responsibility. This is where you as the owner need to step in and show your team how its done by allowing them to speak to you freely and lead them in the right direction. By giving feedback and noticing certain staff members who go beyond means to fulfil their role should be noted and dealt with accordingly, by telling them how great they are doing and more responsibility may be headed their way. To give praise and acknowledgement is a sure way to keep staff assured, especially the new generations, as comfort in work roles can rely heavily on managements approval.
Setting the standard on how to present yourself, speak with customers, communicate with other team members and carry out orders is a big job, however as the boss of the establishment, getting into the heat of service will allow staff to recognize your dedication immediately. As you roam around the room and get to know seated customers, you will actively notice something that needs to be done, so head over to a staff member and let them know in a kind and assertive manner- this will claim your position and push staff to work their best. There’s nothing worse than an owner or management running into the venue and meeting up with people for the fun of it, if you aid in running the venue then it’s your job to help out- this sets the tone of work, so you must give out the right vibe for your team to catch onto. You want your staff to like and admire you in a respective manner, so jump behind the bar, grab a few orders when you can and mingle as much as you can- ask the floor members what’s going on and have a chat with the kitchen to see how the dishes are being served.
Applying standards, rules and roles is a requirement for a seamless system in this industry, so don’t hold back in letting your team know if they mess up or aren’t on top of their game. They will appreciate your words, so let them know that you’re a part of the team just as much as they are.