A server approaches and tells us there’s a problem. Perhaps the food is cold or they’ve been waiting too long. Whatever it is, the guests are upset and they want to speak to a manager. Our hearts are beating as we walk towards the table, wondering what we’re going to say. Anyone who’s ever run [...]
To gain a controlled and enjoyable atmosphere within your venue, it’s important that you have set procedures in place. A customer’s experience is based upon the order and service within your business, and due to the fact that hospitality is a customer service based industry, you must meet their needs by creating endless team [...]
Progressing towards a well structured venue requires the task of carefully placing responsibility, rules and set standards to your staff’s attention. As most of us have worked within the industry, we understand that standards and goals allow us to push forward and work a little harder. When an understanding is set in place within [...]
To establish a successfully running business, systems must be put in place in order to create a functional work flow. To do this, each sector must be shared, that includes the kitchen, the floor and the bar area in order to allow communication and understanding to seamlessly occur during each service period. This may be [...]
It’s inevitable, after a busy period, service will eventually slow down. If it didn’t, your staff would be overly exhausted and no prep would be done for the next stage of work. Whether it be meal prep in the kitchen, a thorough clean throughout the venue, stock take or polishing utensils, these ‘dead’ periods are [...]
Keeping your wage costs under control is a necessity in this industry- due to business flow changing at any moment, it remains important to rely on crunching numbers. The last thing you want is to end up in heavy debt, with money management falling behind and stock being low at a daily rate- so tackle [...]
Despite what you hear, customers like to get personal. It may seem like a bizarre concept, mainly due to the fact that hospitality venues give customers an experience, a dish of pleasure or an ambience that fits the right mood- separate from any personal kind of interference. However, thanks to a special platform called ‘social [...]
I’m sure you’ve seen this word pop up almost everywhere, proposing significant flavours and an increased sense of effort- but c’mon, why do we really feel the pull of this statement? Some may say that the industry has reached a creative halt, as the internet comes booming down and interfering with mainstream hospitality perks and [...]
Once your customer sets foot in the door, your front of house staff immediately sets the tone of the night- so we have given a few pointers to all the servers out there there are getting started in the field. Identifying problem customers: If you are accustom to waiting tables, the appearance of a problematic [...]
Over time, menu’s will develop, staff will be better trained and your business will have a set system in place. Although, when this ideal situation occurs you will need to start thinking of your next venture- in house. Luckily for owners, it happens naturally- if of course your marketing regime is in full force, along [...]
