The Hospitality Prize Is In The Details

I worked a wedding function a few months ago at  a great venue. I arrived and the tables were set  I must admit we had set them on the pack down from the previous wedding the night before, we had just to add the chairs and fill the water glasses. The staff were briefed from [...]

By | April 17th, 2017|Management, Operations, Staff and Training|0 Comments

Frequency and touch point service

  Frequency and touch point service Too much attention at the table not enough, it can be a fine line sometimes for a waiter at the table. They need to have impeccable timing and be able to pick up the mood and purpose of the diners but these are just some of the skills that [...]