Are your restaurant costs higher than they should be? Controlling costs while maintaining profits is the secret to success when it comes to any business. But how do you go about lowering your costs and keeping the quality of your food and service high in your restaurant? More and more people are choosing to dine [...]
Nothing is more depressing than seeing a dip in the sales chart or having five or six servers on with no activity whatsoever. We want our business booming – reservations booked full and line-ups at the door! We must promote ourselves if we want to we fill those seats. If we aren’t marketing, we aren’t [...]
There are two types of employees in the restaurant industry. The first type is nothing more than an order-taker. They write stuff down, deliver it out on trays, and wait for the debit transaction to go through. The second type is the server who takes pride in their work and connects with their tables. Imagine [...]
All restaurant owners ask themselves the same question with each new hire – can I get these people to run my business the way I want them to? We hope to instill in them the values that we hold so dearly, values which we hope they will carry with them even when we’re not around. [...]
Gathering our troops before battle is essential to establish a sense of camaraderie and some common goals. What many managers don’t realize is that it’s just as important for them as it is for the serving team. Talking to our staff beforehand makes us focused and puts us in the right frame of mind as [...]
The dinner rush of a restaurant is arguably the most significant part of our day. It’s where we see the most profit and the most action. There’s also a bigger potential for mistakes if we aren’t prepared for it. Our role as leaders during this time is simple – we want to make sure the [...]
No matter who we hire or how well our operations are run, there comes a time when an employee may fall behind. For one reason or another, this individual no longer – or never did – adhere to the standards that we expect from our staff. For example, we may have a bartender overpouring drinks [...]
Through our hiring process, we’ve recruited some great employees to our team – some real go-getters with a great attitude who will make us proud. The question is, how do we keep them? Perhaps we’ve lost some of our best people or we’re hearing rumors about employees wanting to quit. Maybe we just want to [...]
A server approaches and tells us there’s a problem. Perhaps the food is cold or they’ve been waiting too long. Whatever it is, the guests are upset and they want to speak to a manager. Our hearts are beating as we walk towards the table, wondering what we’re going to say. Anyone who’s ever run [...]
There’s no question that marketing has shifted into the digital along with everything else. While most of us can accept that, there’s still a certain stigma attached to bringing up platforms like Facebook and Twitter in a marketing meeting. Make no mistake, to disregard social media as a legitimate source of marketing for our restaurants [...]
