My first day managing the restaurant was one I’ll never forget. In fact, it changed my perspective on what it is we do as workers in the industry. One table stands out to me from that day and it was one that hadn’t gone so well. Their food was cold, it took too long, and [...]
To gain a controlled and enjoyable atmosphere within your venue, it’s important that you have set procedures in place. A customer’s experience is based upon the order and service within your business, and due to the fact that hospitality is a customer service based industry, you must meet their needs by creating endless team [...]
Progressing towards a well structured venue requires the task of carefully placing responsibility, rules and set standards to your staff’s attention. As most of us have worked within the industry, we understand that standards and goals allow us to push forward and work a little harder. When an understanding is set in place within [...]
Venturing onto social media platforms is a steady step forward for your business, as we all know by now, social media marketing is one of the fastest ways to heighten your rep and influence future customers. But to do this successfully and reach the numbers you want, the direction your content is heading towards is [...]
Most managers prefer their staff to appear ready and willing to take on their shifts, mainly because the amount of stress put onto a staff member during service may be all over their face if they aren’t! None of us want customers to feel worried about their meals when their waiter appears to be running [...]
To establish a successfully running business, systems must be put in place in order to create a functional work flow. To do this, each sector must be shared, that includes the kitchen, the floor and the bar area in order to allow communication and understanding to seamlessly occur during each service period. This may be [...]
It’s inevitable, after a busy period, service will eventually slow down. If it didn’t, your staff would be overly exhausted and no prep would be done for the next stage of work. Whether it be meal prep in the kitchen, a thorough clean throughout the venue, stock take or polishing utensils, these ‘dead’ periods are [...]
The concept of dining is changing rapidly and we are a stage which forces us to think about where the industry is headed next. Being in this position can’t be described as smooth sailing, because technology and hospitality don’t always go hand in hand- you must first weigh out the attributes of your business and [...]
Studying the vibrancy and overall difference of perspective within the average millennial is pretty noteworthy, as their limitless sources to information and keen eye for trend changes could be beneficial to your business. There’s definitely been an obvious generation gap between the X, Y and Z bracket, compared with those before- as the internet [...]
As business continues, your staff will eventually begin to rely and find comfort towards each other. Working towards an understanding that they are a team and must therefore be open and communicate. This is the first building blog in ensuring your team is trusted and can mend situations amongst one another when you’re not around. [...]
