Keeping your wage costs under control is a necessity in this industry- due to business flow changing at any moment, it remains important to rely on crunching numbers. The last thing you want is to end up in heavy debt, with money management falling behind and stock being low at a daily rate- so tackle [...]
Despite what you hear, customers like to get personal. It may seem like a bizarre concept, mainly due to the fact that hospitality venues give customers an experience, a dish of pleasure or an ambience that fits the right mood- separate from any personal kind of interference. However, thanks to a special platform called ‘social [...]
There is a simple solution to ensure that each of your customers has a positive and long lasting experience within your business. By enticing them to return, they must leave feeling good. Although there are many factors involved within ‘customer experience’ (we will dive a bit deeper into this in some video training) here are [...]
I’m sure you’ve seen this word pop up almost everywhere, proposing significant flavours and an increased sense of effort- but c’mon, why do we really feel the pull of this statement? Some may say that the industry has reached a creative halt, as the internet comes booming down and interfering with mainstream hospitality perks and [...]
The end goal and underlying aim of all hospitality ventures is to provide customer satisfaction to all guests, and to do so with full success, employee training and development is necessary. This aspect of staff progression cannot be overstated, as it covers every facet of the industry, ranging from dishwashers, managers to servers, who all [...]
Once your customer sets foot in the door, your front of house staff immediately sets the tone of the night- so we have given a few pointers to all the servers out there there are getting started in the field. Identifying problem customers: If you are accustom to waiting tables, the appearance of a problematic [...]
A great deal of expectation is thrust upon hospitality businesses’ in every field, leaving no job unnoticed by both competitors and customers alike. The Internet has given way to introducing the champions of the industry, who excel and broaden the scope of what a restaurant/bar or café ‘should be’- however this only heightens the mood [...]
By thoroughly understanding your business, your clients and your angle- your marketing network will be able to flourish internally and externally. As well as this, real time online marketing will be able to flourish and expand while you’re busy dealing with the gritty daily duties of your business. Having a network target, a structured media [...]
Social Media has made Food Marketing a blissful experience- the perfect solution for online business content for the daily user. I don’t know if hospitality experts truly understand the leaps and bounds social content can perform when used in the right way, targeting the right people. Putting effort into fantastic images, informative posts and video [...]
Over time, menu’s will develop, staff will be better trained and your business will have a set system in place. Although, when this ideal situation occurs you will need to start thinking of your next venture- in house. Luckily for owners, it happens naturally- if of course your marketing regime is in full force, along [...]
