What We Should be Looking for in that First Interview

There are two types of employees in the restaurant industry. The first type is nothing more than an order-taker. They write stuff down, deliver it out on trays, and wait for the debit transaction to go through. The second type is the server who takes pride in their work and connects with their tables. Imagine [...]

By | July 10th, 2017|Staff and Training|0 Comments

The Right Way to Train Our Employees

All restaurant owners ask themselves the same question with each new hire –  can I get these people to run my business the way I want them to? We hope to instill in them the values that we hold so dearly, values which we hope they will carry with them even when we’re not around. [...]

By | July 6th, 2017|Management, Staff and Training|0 Comments

This is What to Discuss in Pre-Shift and Why

Gathering our troops before battle is essential to establish a sense of camaraderie and some common goals. What many managers don’t realize is that it’s just as important for them as it is for the serving team. Talking to our staff beforehand makes us focused and puts us in the right frame of mind as [...]

By | July 4th, 2017|Management, Staff and Training|0 Comments

How to Reset Expectations with Our Employees

No matter who we hire or how well our operations are run, there comes a time when an employee may fall behind. For one reason or another, this individual no longer – or never did – adhere to the standards that we expect from our staff. For example, we may have a bartender overpouring drinks [...]

By | June 27th, 2017|Management, Staff and Training|0 Comments

The Necessity of Valuing Our Employees

Through our hiring process, we’ve recruited some great employees to our team – some real go-getters with a great attitude who will make us proud. The question is, how do we keep them? Perhaps we’ve lost some of our best people or we’re hearing rumors about employees wanting to quit. Maybe we just want to [...]

By | June 26th, 2017|Staff and Training|0 Comments

How to Guarantee a Great Guest Experience

My first day managing the restaurant was one I’ll never forget. In fact, it changed my perspective on what it is we do as workers in the industry. One table stands out to me from that day and it was one that hadn’t gone so well. Their food was cold, it took too long, and [...]

By | June 19th, 2017|Customer Service, Staff and Training|0 Comments

Setting the Standards

  Progressing towards a well structured venue requires the task of carefully placing responsibility, rules and set standards to your staff’s attention. As most of us have worked within the industry, we understand that standards and goals allow us to push forward and work a little harder. When an understanding is set in place within [...]

Ramping Up For Service

Most managers prefer their staff to appear ready and willing to take on their shifts, mainly because the amount of stress put onto a staff member during service may be all over their face if they aren’t! None of us want customers to feel worried about their meals when their waiter appears to be running [...]

By | May 30th, 2017|Management, Staff and Training|0 Comments

Embrace the Millenial Employee

Studying the vibrancy and overall difference of perspective within the average millennial is pretty noteworthy, as their limitless sources to information and keen eye for trend changes could be beneficial to your business.   There’s definitely been an obvious generation gap between the X, Y and Z bracket, compared with those before- as the internet [...]

By | May 22nd, 2017|Management, Staff and Training|0 Comments

Managing Your Team

As business continues, your staff will eventually begin to rely and find comfort towards each other. Working towards an understanding that they are a team and must therefore be open and communicate. This is the first building blog in ensuring your team is trusted and can mend situations amongst one another when you’re not around. [...]

By | May 18th, 2017|Management, Staff and Training|0 Comments