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Welcome to the Hospitality Hub Blog!
We receive insight and advice from our industry experts daily- and don’t forget, we experience it also!
So it’s our duty to deliver this information as often as possible, especially when our special guests come on board. As technology develops and businesses transform, we want to share our knowledge through our weekly blogs- allowing more discussion and advice to be available to the community.
This is the central location where we like to share a whole heap of super relevant information across various aspects of hospitality, from customer service, marketing and innovation the hub blog has got everything you need to run your business. See our latest posts or search by category or alternatively use our search tool to find something in particular.
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I worked a wedding function a few months ago at a great venue. I arrived and the tables were set I must admit we had set them on the pack down from the previous wedding [...]
Your brands presence and performance levels must be visible across tech platforms- allowing possible clients to access your business in a smooth and up-to-date way, without hassle or confusion. This is ‘mobile-first’ marketing, the new [...]
Owning a business brings on the task and necessity to maintain valuable relationships with customers- and luckily, technology is helping us do just that. As technology develops, it’s our job to keep up and understand [...]
Both are independent from each other, yet these roles also maintain a relationship which strengthens the other. Their overall goals within service remain similar; being that strong ties with their co-workers must be maintained in [...]
Culturally experienced staff Introduction I have often found it hard to convey my expectations of service to new junior staff - how do they know what the right thing to do is when quite possibly [...]
Frequency and touch point service Too much attention at the table not enough, it can be a fine line sometimes for a waiter at the table. They need to have impeccable timing and be [...]
Reading the state of play of your cafe or restaurant throughout service is not innate skill it is very much a skill learned through trial, error , observation, frustration and unfortunately seeing a customer walking [...]
Your lunch was fantastic but now you need coffee - and the staff are nowhere in sight. Your latte may be behind 5 other docketed orders whilst your lunch date is nearing to an end, but the [...]
In an effort to retain employees, a distinction should be made between top performers and low level employees, in order to distinguish the most valuable players working within your business. This can be challenging, as [...]
We often ask ourselves, can I do more to expand my brand? And the answer is a defiant YES, thanks to the realm of social media and instant online communication, the possibilities never truly stop. [...]
For most, the Hospitality industry provides the notion of friendship, teamwork and trust. One can expect these elements in a majority of workplaces, however, it takes time to reach that level of certainty within a [...]